My pre-work certificate won't print. February 17, 2021 21:16 Updated If you are unable to print a certificate, please email a copy to yourself to show to your instructor during your class. Related articles My pre-work is not loading, the screen is blank. What if I can’t print my pre-work certificate? How do I access my online course pre-work? My pre-work states incomplete but I completed the class. How will I receive my virtual class CPR card?