My pre-work certificate won't print. February 17, 2021 21:16 Updated If you are unable to print a certificate, please email a copy to yourself to show to your instructor during your class. Related articles What if I can’t print my pre-work certificate? How long after taking an online course does it take to get your certificate? How will I receive my virtual class CPR card? Can I complete my online pre-work after my in-person session? My pre-work states incomplete but I completed the class.