CPR Training & Certification

Virtual CPR & Safety Courses

• How will I receive my virtual class CPR card?
• How will the instructor confidently evaluate my skills during a virtual session?
• How many students are in each virtual skills check session?
• What if I'm missing supplies or there is an issue with what I received for virtual class?
• What if I'm late to the virtual skills check session?
• What if I have a technology issue during the virtual skills check?

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Online CPR & Safety Courses

• How do I access a course I paused again?
• The class won't load for me, who do I contact?
• I want to buy multiple seats for a class. How will my employees access their links?
• Does my device need sound to take the class?
• What browsers are supported for online courses?
• Do I need equipment to complete an online only course?

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Account Setup & Access

• Can I sign up to become a CPR trainer?
• How can I get my email address updated?
• How do I add a new scheduler to my account?
• When will my course request be approved so I can schedule students?

CPR Class

• My certificate is expiring, how do I get signed up for recertification?
• I can’t make my scheduled time, what do I do?

CPR Card

• Am I eligible for CE credit?
• How do I get CE credit for my class?
• Is a physical card getting mailed to me?
• Need to change name / misspelling on CPR Card
• When will my CPR card be available?

Pre-Work

• Can I complete my online pre-work after my in-person session?
• Should I attend in-person class if I have not completed online pre-work?
• I was put into a different class, does my pre-work count toward the new course?
• How long does the online course take?
• Can I start my online course and come back to finish it later?
• What browser should I take my course on?

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